SHIPPING & DELIVERY
FREQUENTLY ASKED QUESTIONS & ANSWERS
Germany: €4.90 flat rate; free shipping on orders over €80.
Other EU countries: €12.50 flat rate.
Switzerland, the United Kingdom and Norway: €22.00 flat rate.
We ship your order with DHL. With your personal tracking number, you can easily track the shipping status online at any time.
Your order will usually be processed and handed over to DHL within 1–3 business days.
The delivery time within Germany is approximately 2–4 working days.
Delivery via DHL to the rest of Europe usually takes 5–12 business days.
We're sorry if your order arrived damaged. Please send us a short message with your order number to info@mediteramics.com. After reviewing your request, we will, of course, refund the corresponding amount.
