You can return your order within 14 days of receiving the goods. To do so, please send us a short message with your order number to info@mediteramics.com.

For returns within Germany, we will provide you with a return label.

For returns from other European countries, you must arrange and pay for the return shipping yourself.

Items must be unused, undamaged and carefully packed in their original packaging to ensure they are returned safely.

Please note: We can only accept returns sent via DHL.

To ensure your return arrives safely, please use the original packaging. This is the only way we can refund you the full purchase price without any hassle.

Unfortunately, a direct exchange is currently not possible. However, you can always place a new order through our online shop – it's easy.

We’re sorry if your order arrived damaged. If any items in your order arrive damaged, we’ll of course take responsibility. Please report any visible damage to the packaging to the delivery driver immediately.

To help us resolve the issue quickly and send you a replacement, please email info@mediteramics.com with your order number and a photo of the damaged item.

Returns from within Germany are free. For returns from other European countries, a €10 fee will be deducted from your refund.

The refund will be processed within 10 business days of receipt of the undamaged return. We will refund the amount to the original payment method used.

To ensure your return arrives safely, please use the original packaging. This is the only way we can refund you the full purchase price without any hassle.